Support
Get help with Jukebox
The fastest help during a live event is the event team at the venue. They can check entry, tickets, devices and safety concerns in person.
Last updated 28 September 2026
Using the app
Open the Help & Support guide for event entry, requests, reactions, connections and reporting.
Safety concern
Use Report in Jukebox and speak to venue staff. If there is immediate danger or a crime in progress, contact the local emergency services.
Privacy request
Read the Privacy notice, then contact the organiser named on your event or ticket and identify the Event Session. Ask the organiser to pass platform-specific requests to Jukebox Experience. Do not include passwords, payment-card details or unnecessary identity documents.
Copyright or content complaint
Contact the event organiser or venue staff and provide the event name and date, a description or screenshot of the content, where it appeared, your reason for requesting removal and a safe way to reply. Jukebox may hide content while ownership or permission is checked.
Very old phone
Open the basic older-phone guide. It is readable without modern app code and explains how to join or get staff help.