Terms
Rules for using Jukebox
These terms cover the Jukebox web experience. Venue entry, tickets, age limits and event rules may also be set by the event organiser.
Last updated 28 September 2026
Age and permission
You may join only if you meet the age requirement set by the event organiser or have permission from a parent or guardian. The organiser may ask for proof of age at the venue. Do not enter a restricted event or use another person's ticket or identity.
Use Jukebox fairly
Use your own event access method, follow staff instructions and do not attempt to bypass entry, moderation, rate limits, ticket checks or another guest's privacy choices.
Your activity and content
You are responsible for the names, messages, Guestbook posts, photos, reports and requests you submit. Do not send unlawful, threatening, discriminatory, sexually inappropriate, misleading, infringing or harassing content. You keep ownership of your content and grant Jukebox only the limited permission needed to host, display, transmit, moderate and remove it for the event and service. Marketing use of a guest photo requires separate express permission.
Copyright and content complaints
Submit only content you created or have permission to use. Rights owners and affected guests can report content through Support or the event organiser. Identify the event, the content and why it should be removed. We may hide or remove material while a report is reviewed.
Music requests are not guarantees
A request, vote or VS choice helps the event team understand the crowd. It does not guarantee that a song will play, when it will play or on which channel.
Payments and holds
Current Jukebox purchases are one-off payments, not automatically renewing subscriptions. The price, item and any headphone hold or return conditions are shown before payment. Ticket and venue refund rules may also be set by the event organiser. A payment does not override safety, entry or music-availability rules.
Safety and access
Staff may restrict features, remove content, end a connection, refuse access or escalate a concern where reasonably needed to protect guests, the event or the service.
Availability
Live event technology can be affected by venue networks, devices and third-party systems. We aim to provide a reliable service but may pause or change a feature to keep the event safe and stable.